The Citizens Bank web page should always be accessed by typing www.citizensbyhalia.com or by using a shortcut that directly points the web browser to: www.citizensbyhalia.com. Our web page should never be accessed by linking through a third party. Citizens Bank will never send e-mail messages that request confidential information from you. If you should receive e-mail requesting information such as pins, passwords, or Social Security number, please contact us as soon as possible. Citizens Bank will never send out e-mails updating account information or to obtain any personal information.