Fraud Prevention

The Citizens Bank web page should always be accessed by typing www.citizensbyhalia.com or by using a shortcut that directly points the web browser to: www.citizensbyhalia.com. Our web page should never be accessed by linking through a third party. Citizens Bank will never send e-mail messages that request confidential information from you. If you should receive e-mail requesting information such as pins, passwords, or Social Security number, please contact us as soon as possible. Citizens Bank will never send out e-mails updating account information or to obtain any personal information.

Basic Security

• Control access to your computer at home
• If you walk away from your computer, log off or lock your workstation
• Select passwords that contain alphanumeric and numeric letters
• Memorize your password and never give it out to anyone

Virus Management

• Install anti-virus software on your computer
• Keep it up to date
• Be careful when using Java or Active E applets because they can contain unsecured data.
• Be careful when opening e-mail from unknown sources and look carefully before opening attachments. When in doubt, delete without opening.